HOSPITALITY

Impro-Labo^® - Patient-centered communication

A patient comes to the emergency room with a painful but common problem. It is busy. The doctor on duty decides to handle the case efficiently. A shot will do the trick. From a medical point of view, everything goes perfectly. But the patient feels that he is not being taken seriously …

Basics of Patient-Centered Care

Every healthcare institution has the best intentions for the patient, right? However, patients often experience how caregivers can fall into a range of unfortunately recognizable pitfalls: knowing better, minimizing, hiding behind rules, flat arguing... while the basics of patient-centered care are often missing: empathy without judgment and engaged communication

In this playful theater performance, the actors hold up a mirror to the audience in a rapid succession of sketches.

Whose Side Are You On? - Awareness of One's Own Pitfalls

With humor, recognition, and surprise as their main weapons, the actors challenge the audience. After each pitfall/sketch, we ask the audience to choose: in whose perspective do the participants best see themselves? Additionally, we always measure whether such a patient approach is recognizable. The outcome is often surprising.

This interaction takes place via color cards, making it safe for everyone to participate. At the same time, it draws everyone into the process of critically questioning themselves, a prerequisite for a successful learning process.

CARE - Fundamental Attitude in Patient-Centered Care

After becoming aware of the pitfalls, the actors also demonstrate the right approach, aided by concrete and accessible "do's" for patient-centered communication. They use the acronym 'CARE', where each letter stands for a phase in patient contact: Contact | Adapt | Respond | End.

In Three Parts - From Daily to Aggressive Situations

We divide the performance into three parts: daily situations, difficult situations, and then dealing with aggression. A phenomenon that healthcare professionals are increasingly facing.

Who Is This Performance For?

This performance is suitable for healthcare organizations that:

• want to raise awareness about communication styles with patients,
• wish to sensitize medical and administrative staff,
• are looking for an original, effective way to make this topic discussable.

This formula raises awareness and sends everyone home with a fresh perspective on patient-centered care.

This product was developed in collaboration with UZ Jette, with the support of the King Baudouin Foundation, reworked in 2023 in collaboration with AZ Sint-Jan Brugge.