Spontaneity and audience interaction without being intrusive. They do care!
Theatre play that lingers; the unspoken shortcomings in customer orientation are clearly 'magnified' and named.
The way the subjects are presented and laid out makes for a lasting memory.
Klein Barnum gave a boost to our customer orientation ! Highly recommended !
It was our first experience with corporate theatre and everything turned out well: professionalism of the actors and interesting sketches.
Great presentation, really interactive with the colour schemes. I didn't think it was possible to do a presentation like this from a distance, so congratulations to all.
The sketches show in a clear, humorous way the small aspects of our behaviour.
Klein Barnum powerfully exposes the most common pain points in dealing with customers. It is recognisable and therefore the realisation immediately arises that you have to work on it in your organisation.
Flexibility, quick availability, perfect according to agreements, original.
Painful and wonderfully recognisable situations.
The company theatre was very well received by our employees and even afterwards it was still being talked about, which we as HR can only applaud. The subject matter is presented in a very clear but light-hearted way and the interaction between the actors and the audience leaves a lasting impression. I am sure that the performance will stay with the participants for a long time.
Little Barnum confronts you with your small edges, but without hurting.
A very successful performance with which we can undoubtedly continue to work!
Klein Barnum, scene from near us
With the customer in mind (literally), you also get to see your own reactions as a service provider. Sometimes confrontational, always enlightening and instructive. Highly recommended!
Recommended, reliable and flexible partner
I think back with a smile to yesterday's meeting with Klein Barnum. The message has stuck, because it got me thinking about how we can influence everyday situations by adjusting our own behaviour.
A pleasant way to acquire CARE in your company.
Customer centricity on stage
Nobody is against ‘customer centricity’, right? Yet, as a customer, you experience almost daily how service providers here and there fall into a range of 'unfortunately recognizable pitfalls': knowing better, minimizing, hiding behind the rules, passing the buck to colleagues, etc... While the basis of customer centricity is often lacking: empathy without judgement, solution focused thinking.
In this playful theatre performance, the actors hold up the mirror to the audience in a flashy sequence of sketches, with a balanced distribution between internal and external customer situations.
Interaction: awareness of own shortcomings
After each pitfall/sketch, we ask the audience to choose ‘whose side are you on’. This interaction takes place via colour cards and is therefore safe enough for everyone to participate. At the same time, it draws everyone into the pool to question themselves critically, a condition for a successful learning process.
This is what clients write:
"Klein Barnum powerfully exposes the most common pain points in dealing with customers. It is recognisable and therefore the realisation immediately arises that you have to work on it in your organisation."
"Klein Barnum confronts you with your small edges, but without hurting them."
"With the customer in mind (literally), you also get to see your own reactions as a service provider. Sometimes confrontational, always enlightening and instructive. Highly recommended!"
CARE: the elementary attitude in customer centricity
After becoming aware of the pitfalls, the actors also make the right attempt, helped by the correct DO's from the acronym ‘CARE’, where each letter stands for a phase in the customer contact: Contact | Adapt | React | End.
This formula sensitises and sends everyone home with a fresh view on customer centricity.
- Performed by 3 actors
- Up to 30 - 100 participants
- Duration: 1h10 - 1h20
- Technical sheet on request
You want to know more ?Contact us for a meeting.
WELCOME FEEDBACK nieuw
Towards a constructive feedforward culture
TEAMSPIRIT REPAIR CAFÉ nieuw
Eyeopener rond grensoverschrijdend gedrag
PRACTICE LAB with training actor (5p)
Training soft skills in a safe environment
SPEAKING in public (8p)
With exercises from the theatre
SPEAKING in public INDIVIDUAL
With exercises from the theatre
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